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Contact

Talk with the Instica team.

Four ways to reach us. Pick the one that fits. We answer all of them.

ATLANTA, GA · EAST COAST · REPLIES FROM A HUMAN, NOT A BOT

02 / FOUR LANES

Pick where this conversation belongs.

I WANT TO TRY INSTICA

For operators evaluating us, comparing us, or planning a migration.

Annual plans, multi-account setups, anything that needs a quote, and any question that starts with "before I sign up." We'll respond within one business day, usually faster.

Talk with sales

SOMETHING’S BROKEN

For operators already on Instica.

Sync issues, billing, account changes, edge cases, and any sentence that starts with “this didn’t behave the way I expected.” We’ll respond within four hours during Eastern business hours, within one business day otherwise.

Open a ticket

LET’S WORK TOGETHER

For accountants, consultants, agencies, and platforms.

Affiliate inquiries, integration proposals, content collaborations, and any kind of working-together that's bigger than a single account. We answer within three business days. We say no often, politely.

Pitch a partnership

FOR THE FOUNDER

For the conversation that doesn't fit the other three.

Press, hard feedback, things-you'd-only-tell-a-founder, and the email you've started to write three times and deleted. Goes directly to the founder's inbox. Slower than support, but read by a human within 48 hours.

Email the founder directly

03 / WHAT TO EXPECT

We'd rather state the window and meet it than promise instant.

LANE FIRST RESPONSE ESCALATED IF NOT RESOLVED IN
· sales ≤ 1 business day 3 business days
· support ≤ 4 hours ET 1 business day
· partnerships ≤ 3 business days 2 weeks
· founder ≤ 48 hours

If we miss a window, the next month of your subscription is on us. No ticket required — we'll tell you.

04 / FASTER THAN A REPLY

Some answers are already on the site.

Setting up your first sync? → /how-it-works

Wondering whether you'll fit a plan? → /pricing

Comparing Instica to your current tool? → /compare

Reading about who we are? → /about

05 / THE FORM

Four fields. Plus your message.

By sending, you agree to our terms. We will reply within the stated window.

06 / A NOTE

Most contact pages are graveyards. Messages go in, nothing comes out. We've been the operators on the other side of those forms. Whatever lane you pick, you'll hear from a human inside the window we promised — or you'll hear why not.

the founder

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