01 / FRUSTRATION
We were the operators staring at the spreadsheet at 11 pm in January.
Saturday morning at a record fair — a buyer handed over cash for a pressing. It sold the same afternoon on Discogs. The spreadsheet hadn't been updated. We shipped an apologetic refund email at 11pm and swore it would never happen again.
The standard advice was: "pick one channel" or "hire someone to manage your spreadsheet." Neither was acceptable. Both were admissions of defeat.